Phone
800.252.6225
973.467.2291 local
973.467.2590 fax
mackcamera@mackcam.com
Mailing Address
200 Morris Ave
Springfield NJ
07081 USA

Online Customer Login

As a valued customer of Mack Warranty, we would like to thank you for your ongoing patience as we navigate our business during these difficult times.
Existing Customer Login!

New Customer? Welcome to Mack Worldwide Warranty.

First time warranty owners please create an account.

Sign Up Now
Mack Worldwide Warranty Registration - Step 1 of 5

Thank You for Purchasing A Mack Extended Warranty

As a preferred Mack Worldwide Warranty customer you will have service contract coverage on parts and labor for manufacturers defects for the life of your service contract. Please select the Service Contract Type and Service Contract Number to continue.

Mack Worldwide Warranty Registration - Step 2 of 5

Selected Warranty Information Shown Here

Customer Details

Please provide the following information concerning your equipment and subsequent warranty purchase.

Mack Worldwide Warranty Registration - Step 3 of 5

Selected Warranty Information Shown Here

Purchase Details

Please provide the following information concerning your equipment and subsequent warranty purchase.

Mack Worldwide Warranty Registration - Step 4 of 5

Selected Warranty Information Shown Here

Equipment Details

Please provide the following information concerning your equipment and subsequent warranty purchase.

Review and confirm.Mack Worldwide Warranty Registration - Step 5 of 5

Mack Worldwide Warranty Registration Confirmation

Confirm the information is correct before proceeding, as it will not be editable once recorded.
Warranty:

Customer Information

Purchase Details

Equipment Details

Mack Arrange For Service - Step 1 of 7

Mack Worldwide Warranty - Arrange For Service

To initiate a claim for equipment repair, please provide the following information. Once completed and verified, you will receive an R.A. (Return Authorization) along with instructions on shipping the item in for repair.


Click this checkbox to include the piece of equipment in the repair request


Click this checkbox to include the piece of equipment in the repair request


Mack Arrange For Service - Step 2 of 7

Problem Description

Please provide your current billing address.

Mack Arrange For Service - Step 3 of 7

Billing Address

Mack Arrange For Service - Step 4 of 7

Enter A Return Shipping Address

Mack Arrange For Service - Step 5 of 7

Payment

Mack Arrange For Service - Step 6 of 7

Review

Please verify the following information and confirm to receive your Return Authorization #.
Warranty Number
Warranty Type

Customer Information

Billing Address

Shipping Address

Equipment Details

Arrange For Service Details

Mack Arrange For Service - Step 7 of 7

Your Mack Warranty Repair Authorization Is Confirmed.

  1. Your repair authorization number is
  2. Your total cost for return shipping is
  3. You have provided an authorized credit card charge for this transaction which will be charged when the item is returned.
  4. Please be sure to enclose a check or money order in the amount indicated, payable to Mack Camera with your return.
  5. Please be sure to print and fill out completely any additional required forms and include them with your return.
  1. You will receive an email confirming this transaction for initiating equipment service.
  2. You will be contacted by a Mack service representative within 24 hours with further instructions on getting your item repaired.
  • Please Note: You Do Not Need To Send Your Equipment To A Mack Warranty Repair Facility. You Will Be Contacted By A Mack Warranty Representative Within 24 Hours With Further Instructions.

3 Easy steps to ship your equipment:

1. INCLUDE PAPERWORK

Please include copies of the following documentation:

Return Authorization Form
Warranty Card
Bill of Sale

2. SECURE YOUR PACKAGE

Use 2-3 inches of thick bubble wrap on all sides of the item & place in a corrugated box
IMPORTANT: Make sure your equipment cannot move freely in the box. DO NOT USE: NEWSPAPER, FOOD PRODUCTS, OR STYROFOAM 'PEANUTS' AS PACKING MATERIAL

3. SEND PACKAGE

Send your package via insured carrier to:

Mack Worldwide Warranty
200 Morris Avenue
Springfield, NJ 07081

Once we receive your package:

Notification Email

You will receive a notification email that your package has been checked into our system.
(Please allow up to 3 business days)

SPAM

To avoid having this notification email blocked by your spam filter, please add listserv@mackworldwidewarranty.com to your address book or any anti-spam white lists.
(Note: this is a no-reply email address, only used to send status reports).

CHECK YOUR STATUS

After receiving email notification, you can then check the progress of your repair by logging in and clicking on 'Service Requests'.
Enter your RA# (return authorization number) & billing zip/postal code.

Thank You for choosing Mack Worldwide Warranty!

Shipping Check-Off List

  • Include a copy of this email.
  • Please include a copy of your service contract or warranty card.
  • Please include a copy of your bill of sale (sales receipt).
  • Write your Repair Authorization Number on the outside of the box.
  • Include payment for shipping and handling unless you have provided your credit card information.
  • Secure your item in 2-3 inches of thick bubble wrap on all sides and place in a corrugated box.
  • Send package via insured carrier to:
    Mack Worldwide Warranty
    200 Morris Ave
    Springfield, NJ 07081

PLEASE, DO NOT SEND ANY ACCESSORIES, UNLESS OTHERWISE STATED ON OUR WEBSITE!
EXAMPLE : STRAPS, BATTERIES, AC ADAPTERS, CORDS, CASES AND TAPES.

For questions or additional contact options, please visit mackworldwidewarranty.com.
Thank you for submitting an online Arrange For Service request with Mack Worldwide Warranty!
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Mack Worldwide Warranty Service Status - Step 1 of 2

Thank You for Trusting Your Equipment Repair with Mack Worldwide.

As a preferred Mack Worldwide Warranty customer you will have service contract coverage on parts and labor for manufacturers defects for the life of your service contract.

Please provide the RFS number received when service was initiated OR Warranty Type , Warranty Contract Number and Equipment Serial number


[OR]

Mack Worldwide Warranty Service Status - Step 2 of 2

Repair Status

Entry Date Entry Time Location Action